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CONSUMER ONLINE BANKING USER GUIDE

Browser Requirements

  • Safari 4.0 - 6.0
  • Chrome
  • Firefox
  • Internet Explorer 8.0 - 11.0
  • Opera  

Accessing Online Banking
On the left hand side of our home page, you will see an "Online Banking Login" section with two radio buttons below it, "Business" and "Consumer". Enter your Access ID and select Consumer; then select the "Submit" button to enter online banking. You must enter the access ID exactly as you set it up when enrolling in online banking. If you have issues, verify whether your Caps Lock and/or Number Lock is turned on or off.
 
Logging In
At the login page you will be prompted for your password.  If you are having trouble getting the system to accept your password, verify whether or not your Caps Lock and/or Number Lock is on and that you are typing accurately. (If at any time the message "Your account has been disabled" is displayed, you will need to reset your password. You can do this by selecting the “Forgot Password” link on this login screen or by contacting an Account Executive at any of our locations.)

In order to prevent fraud and protect your company's information, it is important that you do not share your Access ID or Password with anyone.
 
First Time Log In
If this is your first time logging in to Consumer Online Banking you will need to complete the enrollment process here. During this process you will be prompted to enter your temporary password. Your temporary password would have been issued at the time of account opening. If you are unsure of what your temporary password is, please contact an Account Executive at any of our locations for assistance.
 
Opening Page Layout
On the Opening Page, you will see the following headings: "Accounts", "Express Transfer" , “Bill Pay”, “Change Profile”, “Help”, “Contact Us” and “Sign Out”.
 
To view a summary of all of your accounts, click on "Accounts". Each of your accounts will be summarized on this page. To view specific information on a particular account, you may click on the underlined account number of the account listed under the Number heading. After clicking on a specific account, a tool bar will appear above the account information and will list the following options:  "Account Balances", "Transactions", "Transfers”, "Documents" and “Stop Payment”. The Account Balances screen will be displayed by default. This screen will display balance information about the account as well as activity and available funds information.

By hovering your cursor over the Transactions heading, a menu of transaction choices will appear. You have the option to select: Previous Statement, Current Statement, Since Last Login, Recent Transactions, Current Business Day, Transactions Menu and Export Transactions. Export Transactions will allow you to download transaction data into another application like Excel, Quicken or QuickBooks for account reconciliation purposes.

The “Transfers” heading will allow you to set-up and make transfers between your accounts. When hovering over the Transfers heading you will have the following options: New Scheduled Transfer, Express Transfer and Transfer List.
 
New Scheduled Transfer will allow you to schedule a future and/or repetitive transfer between your accounts. Express Transfer will allow you to make a one-time transfer between your accounts.
 
If you are an E-Statement or E-Notice customer, the “Documents” heading will allow you to view and print account statements for the previous 6 months.
 
The "Stop Payment" heading gives you options to initiate and review stop payments.
 
Deadlines
Please be aware that 5:00 PM is our cut-off time for the current day's business. If you want your transfer to occur on the current day, you must initiate an internal transfer between Venture Bank accounts, by 5:00 PM. Any transfer initiated after 5:00 PM will be considered a next business day transaction. 

Password Information
You will be prompted to change your password  every 90 days. If you are required to change your password, you must verify your existing password and then change it to include: one upper case letter, one lower case letter, one number, one special character (e.g. %, *, #), and the password must be a minimum of eight characters in length. 

Troubleshooting
If you are able to get on the Internet using one of the approved browsers, but are unable to get to our website, our website might be down due to routine upgrading and maintenance. Wait 10 minutes and try again. If you are still unsuccessful in reaching our website, call us to confirm that our website is down. We would be happy to assist you with any information about your account(s) that you need. If you can get to our website, but are unable to get logged-in, check to make sure that you are entering the correct Access ID and password. Verify that your Caps Lock and/or Number Lock is turned on or off. Type carefully. If you get an error message stating that your "log-in information is missing or invalid", it is due to an error in input. If you receive a message saying "Your account has been disabled", you must contact us to reset your password. If you have followed all of the above steps and are still experiencing difficulty, please contact an Account Executive at one of our locations.

Bloomington             952-830-9999
Eagan                       651-289-2222
Golden Valley           763-398-3333
Roseville                   651-900-8888